Contact support — Pocket Money Buddy

Email us

Support inbox

support@pocketmoneybuddy.com

Typical reply time: within 2 business days (Monday–Friday, India time).

Write an email

What to include

The more detail you send, the faster we can help:

The email address on your Pocket Money Buddy account
Device (iPhone / Android), OS version, and app version (Settings → About)
What you were doing, what you expected, and what happened
Screenshots if they help — hide amounts if you prefer

Account, data, and deletion

Export your data in the app: Settings → Backup → Export as JSON.
Reset local data in Settings → Backup (this does not cancel Premium or delete the cloud account by itself).
Delete your account on the account deletion page, or email us from the same address you use to sign in with the subject “Delete my account”. We will remove the Firebase account and cloud data we control, usually within 30 days.
Cancel Premium in Apple ID subscriptions or Google Play subscriptions. We cannot cancel store billing from this inbox.

Apple and Google require a way to request account deletion. Use the delete account form (it emails support). We will confirm when it is done.

Common questions

I forgot my password

Use “Forgot password” on the sign-in screen. A reset link goes to your email (check spam). Google and Apple accounts are recovered through those providers, not a Pocket Money Buddy password.

Ads, Premium, or restore purchase

Free accounts may see ads. Premium is purchased in-app. If you reinstall, sign in with the same Apple or Google account and use restore on the paywall. Send us the store receipt or order ID if restore fails.

PIN / Face ID

The lock stays on your device. The PIN is a salted hash in iOS Keychain or Android Keystore. We cannot read or reset it. If you are locked out, uninstalling the app removes the local lock — cloud data can be pulled again after you sign in (Premium backup / sync).

Is my money data encrypted?

Yes. The on-device database is encrypted. Synced wallets, transactions, receipts, and coach chat are encrypted with AES-256 before they leave the phone. Encryption keys stay in Keychain / Keystore, not on this website. Details: Privacy policy — Encryption.

Language

The app is in English, Hindi, Gujarati, and Marathi. Change it in Settings → Language, or on the first-launch language screen.

Analytics

Collection is optional. Change it anytime in Settings → Privacy.

Legal

Pocket Money Buddy · support@pocketmoneybuddy.com